This page explains how to delete your Groom account and what happens to your personal data when you do. It applies whether you reach us through the Groom app or by email. It is published in line with Article 17 of the General Data Protection Regulation (your right to erasure), Article 12 of the GDPR (transparent communication), and Google Play’s Data Safety requirements.
In short
- You can delete your account from inside the Groom app, or by writing to us by email.
- When you ask us to delete your account, we review the request, then run a seven-day grace period during which you can change your mind by writing to us.
- After the grace period, your account and all the data attached to it are permanently removed by an automated job that runs daily at 03:00 UTC.
- The full process takes up to eight days from the moment you ask us. A small number of items are kept for a defined period after that — they are listed in the section “What we keep, and for how long” below.
- If you have an active Pro subscription, deleting your Groom account does not by itself cancel it. You also need to cancel the subscription through the App Store or Google Play. There is more on this below.
1. Delete your account from inside the app
This is the fastest way and the one we recommend.
- Open Groom and sign in if you are not already signed in.
- Open the menu and go to Settings.
- Scroll to the bottom of the Account section and tap Delete Account.
- Read the warning, then enter your password to confirm it is really you. This is a security check to prevent someone else from deleting your account.
- On the next screen you can, if you wish, briefly tell us why you are leaving. This is optional and you can leave the field blank.
- Tap Permanently Delete Account. Your request is sent to us immediately.
After you submit the request, the process described in section 3 below begins.
If you signed in with Google or Apple rather than with an email and password, the in-app password step does not apply to you — please use the email route in section 2 instead.
2. Delete your account by email
If you cannot, or do not want to, use the in-app option — for example because you have already uninstalled the app, or because your account has been suspended — you can ask us to delete your account by email.
Write to us at support@groomapp.fr from the email address you used to sign up, so we can match the request to your account. In your message, please tell us:
- that you want your Groom account deleted;
- the nickname on your Groom profile, if you remember it.
We will reply within 72 hours to confirm we have received the request, and the request then enters the same review and grace period as in-app deletion.
We answer all deletion requests within thirty days at the latest, in line with Article 12(3) of the GDPR. In practice we are usually much faster.
3. What happens after you ask us
The process has four stages.
Stage 1 — Receipt
Your request lands in our system. If you submitted it from inside the app, this is instant. If you submitted it by email, we manually create the request and confirm to you within 72 hours.
Stage 2 — Review
Our team reviews the request. The review exists for one reason: to make sure the request is genuine and was not submitted by someone who has gained access to your account. In normal cases this takes a few hours; we aim to complete the review within one business day.
Stage 3 — Grace period (seven days)
Once the request is approved, a seven-day grace period begins. During those seven days your account is marked for deletion but no data is removed yet. If you change your mind during the grace period, write to us at support@groomapp.fr from the same email address as the one on the account, and we will cancel the deletion. After the seven days have passed, the deletion is final.
Stage 4 — Permanent deletion
After the grace period, your account is permanently deleted by an automated job that runs every day at 03:00 UTC. This step removes your authentication record, your profile, your messages and posts, your devices, and the rest of the data attached to your account in a single transaction. The maximum lag between the end of the grace period and actual deletion is therefore 24 hours.
In total, the time from the moment you submit a deletion request to the moment your data is gone is up to eight days under our default settings.
4. What we delete
When the deletion job runs, the following are permanently removed:
- your authentication record (email, password, linked Google or Apple identity);
- your profile information (nickname, biography, profile picture, social links, privacy settings, status and intentions);
- the place chats you sent and the place chats you replied to;
- your direct messages, including messages you sent and the conversations you were part of;
- the places you visited, the places you joined chats in, and the polls and ratings you took part in;
- the device tokens we use to send you push notifications;
- your subscription history on Groom’s side (your subscription receipts);
- the reports you filed against other users, the users you blocked, and any moderation history attached to your account;
- any badges, engagement statistics, location reads and other technical records keyed to your account.
Your direct-message conversations with other users are deleted from both sides. The other users in those conversations will lose their copy of the messages too, because the conversation belongs to all of its participants.
5. What we keep, and for how long
A small number of items are not deleted immediately, for the reasons given below.
Your nickname (30 days)
For 30 days after deletion, your nickname is reserved and cannot be re-registered by another person. This protects users who knew you under that name from being approached by someone impersonating you. After 30 days the nickname is released and becomes available again.
Records of reports filed against you
If another user reported you for content that violated our rules, we may keep a copy of the report and a snapshot of the reported content for as long as is necessary to handle moderation review and any related appeal. This is required by Article 17 of the EU Digital Services Act, which obliges us to be able to explain why a moderation decision was taken and to handle appeals.
Subscription receipts on Apple and Google’s side
If you ever subscribed to Groom Pro through the App Store or Google Play, Apple and Google keep their own record of the purchase. We cannot delete those records — only Apple and Google can. To request deletion of your purchase records on their side, contact Apple or Google directly.
Crash reports (up to 90 days)
We use Firebase Crashlytics to capture crash reports so we can fix bugs. Crash records that include your account identifier are kept by Firebase for up to 90 days under their default retention. If you want them deleted before that, write to us and we will manually purge them via the Firebase console.
Records the law requires us to keep
Where the law requires us to keep records — for example, French commercial and tax law requires accounting records to be kept for ten years — we will keep the minimum data needed to comply, and only that.
6. If you have a Pro subscription
Deleting your Groom account does not by itself cancel an active Pro subscription. The subscription is held by Apple or Google, not by us, and they will continue to charge you until you cancel through them.
Before you delete your Groom account, please cancel your subscription:
- on iPhone or iPad: Settings → your name → Subscriptions → Groom → Cancel Subscription;
- on Android: open the Google Play Store app → menu → Subscriptions → Groom → Cancel Subscription.
If you have already deleted your Groom account without cancelling first, contact Apple or Google support directly to ask for a refund and a cancellation.
7. If you signed in with Apple
If you signed in with Apple, our deletion process also revokes the Apple-issued token that links your Apple ID to Groom. After deletion, signing in with Apple from the same Apple ID will create a brand-new Groom account, not restore the deleted one. This is required by Apple’s App Store Review Guideline 5.1.1(v) and protects your privacy.
8. Changing your mind
If you change your mind during the seven-day grace period, write to us at support@groomapp.fr from the email address on the account. We will cancel the deletion and confirm by reply.
After the grace period ends, the deletion is final. We cannot reverse it because the data has been irrecoverably removed.
9. If your account is suspended or banned
You can still ask us to delete your account if it has been suspended or banned. Write to us by email at support@groomapp.fr. The process is the same.
We may keep a minimal record of the fact that the account was banned and the reason for it, for the time strictly needed to prevent the same person from re-registering and repeating the same conduct, and to defend ourselves in case of a legal dispute. This record is kept separately from the deleted account data.
10. If you are a parent or guardian
Groom is only for users 18 years old or older. If you believe your child has created a Groom account, write to us at support@groomapp.fr with the nickname or email address used and a brief statement that you are the parent or legal guardian. We will close the account and delete the data without going through the usual grace period.
11. Contact
All correspondence about deletion: support@groomapp.fr
If you live in the European Union, the United Kingdom, or another region with a privacy regulator, and you believe we have not handled your deletion request properly, you can also lodge a complaint with that regulator. In France this is the CNIL (Commission Nationale de l’Informatique et des Libertés).
